Shipping // Return Shipping Policy Turnaround All orders are shipped within 48 hours Monday - Friday. Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. Shipping Rates The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Back Orders If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. Some products are printed on demand and order processing could take up to 7 days before those items are shipped. Example: If you paid for 2 day shipping, add 7 days to your normal ship date. This isn't always the case, but it's just a precaution and we promise it will be worth the wait. We hope you enjoy your products but, If you should choose to return your product, you should mail your product to: Pump Master Flex 1116 Clermont St. Antigo, Wisconsin, US. 54409. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Unless otherwise noted. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Thank you for your patience!!