Support

Support//

Refunds and Returns//

Worry Free, 30-Day, Money Back, Guarantee!!

We are so sure you’ll be happy with your purchase that we offer a “Worry Free, 30-Day Money-Back Guarantee” to ensure customer satisfaction of our products. If for any reason you wish to discontinue using the products, we will promptly issue a refund. Products must be unwashed and unworn with original tags. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Simply contact us at help.pumpmasterflexapparel@hotmail.com about our Worry Free, 30-Day Money-Back Guarantee. Just send it back in the original packaging.

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Non-Returnable Items:
Gift cards

Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt, order number or proof of purchase.


Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: help.pumpmasterflexapparel@hotmail.com.

Sale or Clearanced Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All markdown sales are final and no exchanges or returns will be accepted on sale items.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at: help.pumpmasterflexapparel@hotmail.com and send your item to: Pump Master Flex, 1116 Clermont St., Antigo, Wisconsin, US. 54409.

Incorrect Items

If you have received an incorrect order please email us at: help.pumpmasterflexapparel@hotmail.com quoting your name address and order number together with details of the item received and the item ordered. Please also indicate whether you require a replacement or refund.



Shipping
To return your product, you should mail your product to: Pump Master Flex, 1116 Clermont St., Antigo, Wisconsin, US. 54409.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.